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Shipping & Returns
Fast shipping and easy 30-day returns on every order. The quickest way to return or exchange is right through our online portal — no phone call needed.
Start Your Return or Exchange
Most returns and exchanges are handled start-to-finish in the portal in just a few minutes.
Need a hand?
Returning Your Order — 3 Easy Steps
The portal is the fastest way — start above and follow these three steps.
Start in the portal
Head to our returns portal and enter your order number. Choose the items you want to return or exchange and pick your reason.
Pack it up
Items must be in sellable condition — new, unworn, with original packaging, parts, accessories, instructions, and tags. Pack everything securely.
Return or Exchange
Select whether you'd like a refund or an exchange. Once your return is received and inspected, we'll process your refund or send your replacement item.
Shipping
We ship from four warehouses across the United States and Canada for fast, reliable delivery. Most in-stock orders are processed and shipped within 1–2 business days. You'll receive tracking by email as soon as your order is on its way.
Shipping costs and delivery estimates are calculated at checkout based on your address and the shipping method you choose.
Shipping
Returns & Exchanges
The details, minus the headache
How long do I have to return an item?
30 days from the day you receive your order. A restocking fee may apply outside this window, and we cannot accept returns or exchanges after 60 days. Holiday orders placed November 15 – December 24 can be returned through January 31.
How do I start a return or exchange?
The fastest way is our online returns portal — enter your order number and follow the steps. You can also email support@actionheat.com or use live chat in the bottom-right corner of any page.
How do exchanges work?
Start an exchange right in the returns portal and select the size or item you'd like instead. Send back the original items using the label provided, and we'll process the exchange — allow 5–7 business days (7–14 days during the holiday season).
What condition do items need to be in?
Sellable condition — new, without scuffs, scratches, stains, or smells, with the original packaging, parts, accessories, instructions, and tags. Items returned damaged, missing parts, or with obvious signs of use (for reasons not due to an ActionHeat error) receive a refund of up to 50% of the item price, and in extreme cases may be returned to sender.
Are any items not eligible for return?
Due to the nature of some products, certain items — including motorcycle helmets and personal care products — are not eligible for refund or exchange. If you need approval, start in the portal or contact our team first.
My order arrived damaged — what do I do?
Start a claim in the returns portal within 3 days of delivery and we'll make it right. Items covered by a manufacturer's warranty should be handled through our warranty page.
How is my refund issued?
Refunds go back to the card or PayPal account used to place the order. Original shipping charges are not refunded unless approved by an agent due to special circumstances.
Start Your Return or Exchange Online
Our self-service returns portal walks you through returns, exchanges, and warranty claims in just a few minutes. Have your order number ready and you're set.
You'll need your order number and email or ZIP code.