• All items returned to us for a refund or exchange must be in sell-able condition. This means the items are still in new condition without scuffs, scratches, stains, smells etc. Items must still have the original packaging, parts, accessories, instructions, and tags. Items returned not in sell-able condition will only receive a partial refund or in extreme circumstances returned to sender.
• The 30-day time return period starts once you receive your order. Orders placed from November 15th to December 24th will have an extended return period up to January 31st.
• Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error of ActionHeat will receive a refund of up to 50% of the items price.
• Open box items are not eligible for refunds or exchanges.
• If your order was damaged in shipping please file a claim within 3 days
• Refunds will be issued back to the payment method used to place the order.
• Original shipping charges will not be refunded (unless approved by agent due to special circumstances)

Please submit a return request here.

Option 1: Express Exchange

This is the quickest and easiest way to get your new items to you. Place a new order online or call our Customer Service Team on 855-336-0924 and we will get your exchange on the road straight away! Then you are responsible to send back the unwanted items for a refund by following the instructions above. 

Option 2: Standard Exchange

Send back your unwanted item(s) using the above the instructions. Once received, we will process the exchange. Please allow 5-7 business days for a standard exchange. (NOTE: Please allow 7-14 days during holiday season)